Delivery

Delivery and Shipping Policy At Braxen, we know that waiting for your new watch straps and accessories is part of the experience. That’s why we’ve implemented a rigorous logistics system to ensure that every shipment is fast, transparent, and secure.

1. Our Speed Promise: ShippingWithin 24Hours
Every order is processed, carefully prepared, and shipped within a maximum of 24 hours (business days). If you place an order on a weekday, your package will leave our facility within 24 hours and be handed over to our partner carrier.

2. Average Delivery Times
To provide you with maximum transparency, here are the average transit times after shipment, calculated based on actual data from all our past shipments:
• France: 2 days
• Europe: 3 to 6 days
• United States: 3 days
• Rest of the Americas: 7 days
• Asia: 6 to 10 days
These delivery times are based on actual delivery statistics. They are provided for informational purposes only and are subject to the smooth operation of postal services and any customs inspections for international shipments.

3. Real-Time Order Tracking
No stress. As soon as your package is picked up, you’ll automatically receive a confirmation email with your personalized tracking number. This allows you to track every step of the delivery process, from our workshop to your wrist.

4. Secure "Shock-Resistant" Packaging
Because we ship watch products, our shipping packaging is designed to protect your items. Each watchband, tool, or accessory is packed in an envelope or rigid cardboard box with padding to prevent any friction or crushing during transit.

5. Have a question? Need loss insurance?
All our shipments include mandatory tracking. In the rare event that a package is reported lost by the carrier, our customer service team will handle everything and is committed to resending your order or issuing a refund. You take on no risk.